Context and language is everything

[Originally posted on “MWE Social Media” on 8th February, 2009]

Some colleagues of mine who keep an eye on what I’m up to on twitter, observed that through ‘Lofty Thoughts‘ I had announced the appearance of CardiffBlogs. They made some observations on the use of a corporate blogging platform, some of which I responded to. Nicky Morland from Anglia Ruskin University made the astute comment that the variety of socialmedia (or social networking) tools could be confusing to users – something I’d already hinted at in an earlier posting on this blog. I offered to write another post detailing my ideas on the subject. This is it.

It is a subject I’ve blogged on several times on my personal blog ‘Just thoughts …‘, and I believe it’s one of the most important areas that potential bloggers should be conscious of. In several posts I developed my thoughts, and if you’ll excuse me, I’ll re-iterate them here.

The first and probably most important consideration is whether socialmedia is for you. In the case of blogging, you have to consider what you want a blog for, and having decided that it’s something you want to do, for whatever reason, you then need to choose the most appropriate hosting for the blog – corporate or commercial platform, and whether you want to keep it private or make it public. In the post ‘Do I blog … or do I not?‘, I try and address that issue and suggest that this decision is of considerable importance because the context then directs the style of writing, the language that you use and the type of message that you communicate. For instance, on my private personal blog, which is restricted to my family alone, I’ve just recorded the number and types of birds in the garden and the state of our goldfish in the pond! This is of no interest to the world at large I suspect, but as a record, or journal entry, for me (and to assist my abysmal memory) and for the family as almost a shared letter – it may have some value. On my personal blog, I’ve just posted some observations on leadership that I recorded from a UCISA Directors’ Forum I had attended. I’ve already referred to my personal professional blog, and over time I’ll use this to record events, observations about Information Services (INSRV), the university and my inter-actions with other colleagues in other universities that might be of interest to colleagues both inside and outside INSRV and Cardiff University. It’ll essentially be a record of my work for INSRV.

For institutions, they need to make a call as to whether they decide to host the corporate blog themselves, or not. In ‘where do you blog‘, I discussed some of the issues that need to be considered by an organisation before they decide to host their own blogging platform. Brian Kelly makes some interesting comments on the subject as well.

The third issue is the connection between the author and their credibility; the authority of their pronouncements. The Web 2.0 world has created an environment where everyone is potentially an author and publisher. What I write on my personal blog is just that – personal; it doesn’t pretend to be the view of an Assistant Director of Information Services, and my references to INSRV or Cardiff are tangential and very occasional. So therefore the issue of Identity and Credibility is of interest because essentially in social networking you gain credibility from the people that look at, or comment upon, your blog posts, follow you on twitter, or whatever.By your followers – you are known.

Finally, in another post I comment upon the ephemeral nature of socialmedia environments. If you’ve got something important to say – be very aware that socialmedia is not the place to write it for posterity. Also the choice of socialmedia is important and is intrinsically linked to the type of message that you want to promulgate. Surrounded by choice, the toolset you use for the message you want to convey, must be chosen with considerable care.


Do I blog … or do I not?

Just a short note to draw attention to a hobby-horse of mine. Remember how we used to use eMail inappropriately, how we all got insensed about “flaming” and how we all agreed just how bad that was; remember the solemn advice given to all employees – never give bad news by eMail – and particularly not on a Friday!

It’s an area that a colleague of mine (Joe Nicholls) and I are rather interested in. We’re working together to produce guidance specifically for our University on many of the niceties of social networking. Our first paper sets the context for some of the ideas I then further developed at the UKOLN Workshop in November.

Well the same is likely to occur with blogging until the etiquette is firmly established and agreed. IBM have taken a lead with this by producing some blogging guidelines and it’s some of the ideas learnt from them, and from personal experience that I’m keen to discuss here in this posting.

The nub of the issue is when to use a blog associated with the organisation you’re employed by to give information, even your personal opinions, to the outside world. No amount of “the views expressed on this page are those of the individual” can disassociate the fact that views like those ones expressed on a page must in some way be linked to the organisation. That’s why I’m using this blog, not that of my employer, to express these personal views. [Of course in time thay become accepted as official guidance, good practice or welcome advice – but not yet!]

So the very simple message … beware what you blog and where you blog!

Just as we all have multiple eMail systems – I once thought it was a pain to have more than one and tried to integrate them all into one client (Outlook as it happens, using varied combinations of POP, Exchange and IMAP) to achieve what I perceived to be eMail nirvana – I now welcome my multiple eMail systems as a way of compartmentalising my life. I think before I present or offer an eMail address. Is it work, is it eCommerce, is it just a requirement to fill in a form, is it family or friends, is it related to a social networking site?

So with blogs. I have a public personal blog – this one, I have a private personal one (for family news where we all chip in), I use a prototype departmental one and soon we will have an institutional one as well. For each one I will use different language, give different messages and hopefully think carefully before I publish. Of course the advantage of a blog (unlike eMail) is that I can rectify text and context if I get it wrong and of course I can delete a posting as well.

The message is therefore be very aware of the context of your blog postings and use the language appropriate for your intended reader … but then you knew all that already, didn’t you?